Returns & Exchanges
Should you have a change of heart within 14 days of purchasing, we are happy to offer a refund, store credit or exchange. Please note our policy does not include sale items or earrings (for obvious hygiene reasons).
All change of heart returns must be returned in original saleable condition & must not be worn or damaged. A shipping & handling fee of $10.00 will be charged for all exchange orders, which will be invoiced prior to your exchange item being shipped out to you. Refunds will be made via the original method of purchase, minus $10 shipping and handling fee, plus 7% for orders placed with Afterpay.
You will be responsible for arranging to have the item(s) returned to us and for any costs incurred.
Returns must be shipped by trackable postal service, as we will be unable to offer refunds on items that cannot be confirmed to have reached us. You will be notified by email once your return has been received and processed.
If you would like an alternate size or item, or a refund, please contact us via email at bluewindowjewelry@gmail.com
Note:
A $10 shipping and handling fee will be deducted from your store credit.
All change of heart returns must be returned in original saleable condition & must not be worn or damaged. A shipping & handling fee of $10.00 will be charged for all exchange orders, which will be invoiced prior to your exchange item being shipped out to you. Refunds will be made via the original method of purchase, minus $10 shipping and handling fee, plus 7% for orders placed with Afterpay.
You will be responsible for arranging to have the item(s) returned to us and for any costs incurred.
Returns must be shipped by trackable postal service, as we will be unable to offer refunds on items that cannot be confirmed to have reached us. You will be notified by email once your return has been received and processed.
If you would like an alternate size or item, or a refund, please contact us via email at bluewindowjewelry@gmail.com
Note:
A $10 shipping and handling fee will be deducted from your store credit.